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Paarl, Western Cape, Republic of South Africa.  
 
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HOW TO PAY YOUR MUNICIPAL ACCOUNTS

Payment Options:

1.    Cheques:  Payable to Drakenstein Municipality (Post dated cheques are not accepted)

2.    Debit Orders: Phone 021 807 4519 (Paarl), 021807 6350 (Wellington), or visit the Helpdesk
       of Drakenstein Municipality at the Civic Centre.

3.    Internet Payments:  Select listed beneficiary type DRAK as beneficiary and supply Municipal
       account nr 121385400019, as reference. Note payments from other banks take 2 – 3  days.

4.    Direct deposits: Nedbank, supply only your account no, 121385400019, as reference no.

5.    Debit/Credit cards:  Only at Drakenstein Municipality Service providers listed below.

 

1.

Pay@ is currently linked to all the major retail stores and for your convenience municipal accounts can be paid at any one of the listed stores, nationally. Please use your pay@ number as printed on your monthly billing statement in order to make a payment.
Should you require any assistance please do not hesitate to contact Pay@ at 021 883 8525

        

 

2.

Payment can also be made at any South African Post Office (SAPO) store, please use your SAPO number as printed on your monthly billing statement in order to make a payment.
Paarl – 021 807 4519 Wellington – 021 807 6350


3. Completing a debit form for more detail with regards to debit orders please do not hesitate to call us:

Paarl – 021 807 4519
Wellington – 021 807 6350

 

4. Electronic Fund Transfers (EFT’s) or direct banking
For your convenience Drakenstein Municipality have arranged with all banking institutions to pre-list our banking details. This means that consumers can select our banking details by typing in DRAK on your preferred internet banking website and quote your 12 digit account number as reference.
Please take note of the following when making these types of payments:

The consumer must use their 12 digit account number as reference for the payment.

For example: Account reference on your statement is 012345678910, then the reference for payment(s) should be 0123454678910. The “0” at the beginning of the account number is very important and must be included.

Should the incorrect reference be used, the consumer may be held liable for any penalties and/or interest charged on overdue accounts due to payments not being allocated timeously to their correct account.

• The consumer must use their 12 digit account number as reference for the payment.

For example: Account reference on your statement is 012345678910, then the reference for payment(s) should be 0123454678910. The “0” at the beginning of the account number is very important and must be included.

Should the incorrect reference be used, the consumer may be held liable for any penalties and/or interest charged on overdue accounts due to payments not being allocated timeously to their correct account.

• Payments from any other banking institution (ABSA, STANDARD, CAPITEC, FNB, etc.) will normally take 2 working days to reflect in our bank account. 

To avoid any penalties and/or interest charged, please ensure that your payment is scheduled accordingly.

For example: if payment is required by the 15th day of the each month, please ensure that your payment is transferred, using any other banking institution other than Nedbank, by the 13th day of the month. If the 13th day falls on a weekend/public holiday, ensure that payment(s) is transferred 2 working days prior to the weekend/public holiday.

For more information, please do not hesitate to contact our banking section at 021 807 4839 or 021 807 4788

 

5. Municipal Offices

Cash or credit/debit card payments can be made at the different municipal offices:

• Paarl Civic Centre • Wellington • Paarl East Housing Office • Gouda • Mbekweni • Saron

Offices are open from:
Mondays – Thursdays from 07h45 up until 16h00; and
Fridays from 07h45 up until 15h00.

 

6. Cheque payments

These payments must be accompanied by your municipal account statements and can be placed in a box (inside or outside) at the municipal offices. The boxes are clearly marked “CHEQUE PAYMENTS”.

Please note that cheque payments made after 16h00 on due dates will be processed the following working day resulting in surcharges.