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Municipal account payment arrangements 2021
Drakenstein Municipality wishes to thank all our consumers who diligently pay their consumer accounts.
2021/08/23
Notices

Notices

23 August 2021

Drakenstein Municipality wishes to thank all our consumers who diligently pay their consumer accounts. We are fully aware that some consumers are facing economic challenges due to the COVID-19 pandemic and lockdown regulations. The Municipality reminds consumers that they can, as was already the case before the pandemic and lockdown, structure an acceptable payment arrangement with the Municipality in terms of the Municipality’s Customer Care, Credit Control and Debt Collection policy.

These payment arrangements can be done via email at customercare@drakenstein.gov.za or by visiting the municipal offices. Enquiries can also be directed to 080 131 3553 toll free or customercare@drakenstein.gov.za.

Furthermore, the Municipality wishes to inform consumers that the due date for consumer account payments was 16 August 2021 and all consumers with an outstanding debt of R100 and more will now be subjected to credit control and debt collection processes.

The blocking of electricity which does not entail a complete disconnection, but instead, the purchase of electricity is divided between electricity units and debt reduction - according to percentages approved by the Municipality’s Customer Care, Credit Control and Debt Collection Policy.

Every month, the Municipality sends reminders via SMS to all consumers in arrears two days before the payment due date. This month’s reminders were sent to consumers on 13 August 2021.

 

 

Emergency Numbers

Life threatening
021 872 2323

Service Emergency
021 807 4500

Address

Drakenstein Municipality
Berg River Boulevard
Paarl
South Africa
7622

GPS coordinates

S33 44.248 E18 58.108

Copyright 2017 - Drakenstein Municipality
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