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Non-paying municipal account holders to face credit control measures
Account holders who do not pay but still enjoy municipal services, should note that the Municipality will be applying credit control and debt collection measures
2021/09/22
Notices

 

Notice

22 September 2021

Drakenstein Municipality wants to thank our account holders who diligently and regularly pay their accounts, despite tough economic circumstances. This enables us to continue to deliver excellent services, pay our creditors (such as Eskom) on time, maintain and build new infrastructure, and improve the lives of our communities.

Account holders who do not pay but still enjoy municipal services, should note that the Municipality will be applying credit control and debt collection measures, as the Municipal Systems Act (MSA) and the Municipal Finance Management Act (MFMA) oblige us to do.

Currently, 5 778 Drakenstein municipal account holders are in arrears with more than 30 days. Of these, 3 665 municipal account holders include businesses and residents. In terms of the Municipality’s Credit Control and Debt Collection Policy, their electricity supply will be restricted from Wednesday, 22 September 2021, based on how many days they are in arrears on their accounts.

The remaining 2 113 municipal account holders who are in arrears, are indigent consumers. Due to the upcoming long weekend and the Municipality’s staged blocking system, we will only restrict these consumers’ electricity supply on Monday, 27 September 2021, with 60% - in line with our Credit Control and Debt Collection Policy. Indigent consumers will therefore receive 40% of units purchased.

The Municipality encourages those account holders who are in arrears, to come and settle their accounts or make payment arrangements with the Municipality. They can do this via email at customercare@drakenstein.gov.za or by visiting the municipal offices. Enquiries can be directed to 080 131 3553 toll free or customercare@drakenstein.gov.za.

 

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Issued by: Communication and Marketing, Drakenstein Municipality

Emergency Numbers

Life threatening
021 872 2323

Service Emergency
021 807 4500

Address

Drakenstein Municipality
Berg River Boulevard
Paarl
South Africa
7622

GPS coordinates

S33 44.248 E18 58.108

Copyright 2017 - Drakenstein Municipality
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