90% of Wellington’s water demand is bought from the City of Cape Town’s Wemmershoek Dam, with the balance being supplied from Drakenstein Municipality’s own Antoniesvlei/ Withoogte scheme in Bainskloof. Saron’s water supply comes from the Leeu River in the mountains east of the town. Gouda’s water demand is bought from the West Coast District Municipality’s Swartland Treatment Works, which is supplied with water from the Voëlvlei Dam.
Bacteriological analysis of the water is carried out bi-weekly, and chemical analysis is carried out monthly. Samples are taken at 35 points, including the bulk reservoirs and critical points in the water network.
The complaints desk of the Civil Engineering Services Department includes amongst others the Waterworks and Sewerage sections. From the complaints desk, an official responsible for the specific task will be contacted by radio. All complaints are captured into a database for monitoring and analysis purposes.
24-hour call centre021 807 4715
Should your property not be accessible for meter readings to be taken please send photos of meter readings with your account number to the following WhatsApp line 071 686 8914.
Indien u eiendom nie toeganklik is vir meter lesings nie, stuur foto’s van die meter lesings met rekening nommer na die volgende WhatsApp lyn 071 686 8914 asb.
Payments from any other banking institution (ABSA, STANDARD, CAPITEC, NEDBANK, etc.) will normally take 2 working days to reflect in our bank account. To avoid any penalties and/or interest charged, please ensure that your payment is scheduled accordingly.
For example: if payment is required by the 15th day of the each month, please ensure that your payment is transferred, using any other banking institution other than FNB, by the 13th day of the month. If the 13th day falls on a weekend/public holiday, ensure that payment(s) is transferred 2 working days prior to the weekend/public holiday.
For more information, please do not hesitate to contact our banking section at 021 807 4500 or email@example.com email address.