​​​​​​​​​​​​​​​Drakenstein WebSite     Electricity
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​​​​​​​​​​​​​​​​​​​​​​​Electricity

Mission statement

To ensure a safe, effective, uninterrupted and economical electrical engineering service to the community within the Drakenstein municipal supply area.

Office hours reception/Switchboard
021 807 4660

24 hour Complaints Centre / Customer Care
021 807 4665


 

Background

Drakenstein Electro - Technical Services Division is managed by the Senior Manager, vacant position. The Division is responsible for the supply of electricity to the Paarl, Wellington, Simondium and Klapmuts areas. Gouda, Saron and Hermo​n receive their electricity supply directly from ESKOM.

There are an estimated 52,886 electricity consumers within the Drakenstein area.
The Drakenstein Municipal Notified Maximum Demand with Eskom is 180MVA.

 
Drakenstein Electricity Responsibilities

The fields of responsibility include:-

Operations, Planned Maintenance and new service supplies:
The section is responsible for the operations and maintenance of the following electrical equipment.
    • Water and sewerage pump stations.
    • Street lighting
    • Low voltage network reticulation (Overhead lines and cables)
    • High voltage network reticulation (Overhead lines and cables)
    • Medium voltage network reticulation (Overhead and cables)
    • New services (LV, HV and EHV)
    • Bulk metering (LV and HV)
    • Pre- paid metering
    • Conventional metering
    • Electrical municipal building installations
    • Electrification of housing projects
    • Informal housing electrification
    • Electrification of back yard dwellers.
    • Co – generation approvals.
    • Demand Side Management: Switching all geyser relays to shift electricity load to facilitate national grid stability.

 
Operations and maintenance planning
Draft planned and preventative maintenance programs for electrical assets to ensure the optimized utilization of assets and resources to fulfil the operations and maintenance obligations of the municipality.

Project Management

The management of local electrical and infrastructure programs and project implementation activities. The facilitation of backlog studies and environmental impact assessments of projects when necessary in co-ordination with other departments.

Financial Management
Responsible for project managing and administration of grant allocations, OPEX and CAPEX budgets for electrical operational and capital projects.​

Contract Administration
Management coordination and the administration of service agreements and contracts with contractors and consultants.

Community Liaison
Participation meetings and events in respect of projects to be expedited to ensure buy-in and long term sustainability of the projects by the community.

Job creation
Implement, EPWP job creation projects as required and provide statistical information for all projects to the EPWP Coordinator for reporting purposes.

IDP process
Co-ordination of the project identification and feasibility process between departments, in terms of the relevant IDPs.

After hours services
Provide an after- hours standby service to ensure the continuity of electrical supplies to all services.

Energy Efficiency
Carry out energy efficiency feasibility studies and implement projects to retrofit municipal buildings and infrastructure to facilitate energy reduction measures.

Alternative electrical energy and generation.
Processing of PV installation applications as required i.t.o. safety legislation, and approval of applicable metering and co-generation tariffs.

Smart metering
At present test sites are being prepared for a Smart Metering project to establish the effect of system operations for the domestic and commercial component of the municipality consumer base. ​

For your convenience, links have been provided for:-

  1. Electricity Supply By-Law



APPLICATION FORM FOR ELECTRICITY SUPPLY

Electricity New_Application_Eng_2024-2025

Electricity Stolen Service New Application_Eng_2024-2025​​

Electricity Prepaid Downgrade Upgrade Memo 2024-2025

 

APPLICATION FOR CONNECTION OF EMBEDDED GENERATION (SSEG)


CONTACT DETAILS FOR ESKOM 


​How to Contact Eskom

CS Online is a contact channel for Eskom customers.

The site can be accessed  from the main Eskom homepage, www.eskom.co.za, select “Customer care”, then select the CS Online link.

Access the online website directly using the web address:  http://csonline.eskom.co.za

As a valid customer, you have the following options available:

Call:  08600 37566
SMS us: 35328
Email:  customerservices@eskom.co.za
Fax:  (021) 915 2867 (WCape only)
Visit www.eskom.co.za to access CS online for self-service options.

Download the Eskom Customer Service pdf document:
click here