Bacteriological analysis of the water is carried out bi-weekly, and chemical analysis is carried out monthly. Samples are taken at 35 points, including the bulk reservoirs and critical points in the water network.
The complaints desk of the Civil Engineering Services Department includes amongst others the Waterworks and Sewerage sections. From the complaints desk, an official responsible for the specific task will be contacted by radio. All complaints are captured into a database for monitoring and analysis purposes.
Important Municipal Account Notice
Should your property not be accessible for meter readings please note that the new My Municipal Meter app is available for download. Keep track of water and electricity consumption with the new app.
Launced: 1 February 2024Residents from Drakenstein (covering Paarl, Wellington, Mbekweni, Gouda, Hermon, Saron and Simondium) in the Western Cape can now keep track of their water and electricity consumption by registering their meter readings directly on Drakenstein Municipality’s brand-new My Municipal Meter app.
Read more here
How to pay your municipal account
Payments from any other banking institution (ABSA, STANDARD, CAPITEC, NEDBANK, etc.) will normally take 2 working days to reflect in our bank account. To avoid any penalties and/or interest charged, please ensure that your payment is scheduled accordingly.
For example: if payment is required by the 15th day of the each month, please ensure that your payment is transferred, using any other banking institution other than FNB, by the 13th day of the month. If the 13th day falls on a weekend/public holiday, ensure that payment(s) is transferred 2 working days prior to the weekend/public holiday.
For more information, please do not hesitate to contact our banking section at 021 807 4500 or banking@drakenstein.gov.za email address.
