Press Release
24 August 2021
Previously indigent consumers who did not lodge an appeal and whose indigent status was not reinstated, should note that Drakenstein Municipality will apply credit control and debt collection measures, and suspend the provision of subsidised services to them which include prepaid electricity units.
Earlier this year, the Municipality vetted its registered indigent household database to verify which households still qualify for the Municipality’s indigent subsidy. The vetting, done by an independent external service provider, showed that approximately 4 600 households were no longer indigent and would be required to re-apply for indigent status. To date, only 1 758 households adhered to this request, while 2 890 households did not adhere to the request at all.
The Municipality communicated directly with these households via SMS and email twice in June and July, informing them of the non-renewal of their indigent status and giving them the opportunity to appeal the decision.
Lastly, Drakenstein Municipality wish to thank all those consumers who diligently pay their municipal accounts.
Previously indigent consumers who have any queries can contact the Municipality on 080 131 3553 toll free or email customercare@drakenstein.gov.za.
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Issued by: Communication and Marketing, Drakenstein Municipality
